Support

Warranty

Limited Warranty Statement

Brickcom Corporation and its Affiliates warrant to Brickcom's Product that it will be in good working order for a period of two year * from the date of purchase from Brickcom or an authorized Brickcom reseller. During the term of the warranty, should this Product, in Brickcom's opinion, malfunction, Brickcom will, at its option, repair or replace it free of charge, excluding shipment cost for the user to a Brickcom point of sales.

This warranty is void in case the Product has been subject to misuse, abuse, misapplication, use outside the intended application or in case the Product has been modified, altered and/or repaired in a way not authorized by Brickcom. All parts and Products that are replaced shall become the property of Brickcom.Brickcom has the right to replace faulty products with used ("refurbished") products, at its own discretion.
*For the specific model like Af, Nf, PTZ, Speed Dome cameras, NVR and Network Accessories only support 1 year warranty.

THE FOREGOING CONSTITUTES THE SOLE AND EXCLUSIVE WARRANTY OF BRICKCOM. BRICKCOM EXPRESSLY DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE PRODUCT, INCLUDING WITHOUT LIMITATION ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, USE, RELIABILITY, PERFORMANCE, CORRECTNESS, CURRENTNESS OR OTHERWISE OF THE PRODUCTS AND ACCOMPANYING PRINTED MATERIALS, AND PROVIDES THESE PROGRAMS AND MATERIALS "AS IS".

IN NO EVENT SHALL BRICKCOM, ITS DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS OR REPRESENTATIVES BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES FOR DELAY, LOSS OF BUSINESS INFORMATION, LOSS OF PROFITS OR GOODWILL, LOST SAVINGS, OR OTHER PECUNIARY LOSS) INCURRED BY THE USER OR THE USER'S INABILITY TO USE THIS PRODUCT, EVEN IF BRICKCOM HAS BEEN NOTIFIED OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OCCURRING.


Return Merchandise Authorization (RMA)

RMA Service

Return Merchandise Authorization (RMA) Service is available for Customer, subjected to all purchased products from Brickcom. Customer should check and find the defective product firstly. Brickcom reserve the right to confirm if Customer’s RMA request is valid.

RMA Number

The RMA Number would allow us to track your return much faster and easier. It can be obtained from Brickcom RMA Center after the Customer Service Form is completed. RMA number is only valid for 7 business days from the day RMA number issued.

RMA Process and Flow

When returning product to Brickcom for any request, you must first to contact Brickcom Support Team and obtain an RMA number from the Brickcom RMA Center. This can be initiated by completing the Customer Service Form provided by Brickcom Technical Support Team. (Customer Service Form Download Link)

After obtaining an RMA number from Brickcom, you must send the product - freight prepaid - to Brickcom. The RMA number must be prominently displayed on the outside of your package. If you send your product to Brickcom without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.

Please use a shipping company that can demonstrate proof of delivery. Brickcom does not accept responsibility for any lost shipments unless proof of delivery to Brickcom is provided.

Please note:
Brickcom will not repair or replace a module that is shipped in such a way that the product is not properly protected. Brickcom will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.

If you have any questions, please contact the Brickcom Customer Service Center by E-mail at support@brickcom.com.

RMA Flow